FAQ
Frequently Asked Questions
Shipping, Returns and Payments
What shipping options do you offer?
So far we only offer standard shipping, which will deliver your package in the Netherlands within 2-4 working days.
Within the EU this takes 3-7 working days and in USA/CH 1-4 weeks, due to possible delays and customs clearance.
How much shipping do I pay if I order something from you?
We offer free shipping in almost all of Europe! US shipping costs are € 22,50.
How long will it take for my order to arrive?
Once you have placed your order, we will get started on it as soon as possible! Since our sneakers are hand-painted,the processing time for our custom sneakers is around 1-3 weeks.
So far we only offer standard shipping, which will deliver your package in the Netherlands within 2-4 working days.
Within the EU this takes about 3-7 working days and in USA/CH 1-4 weeks, due to possible delays and customs clearance.
Can I have the gift delivered to a different address?
Yes, that is certainly possible! During checkout, if the billing address differs from the delivery address, you can indicate two different addresses.
Super useful if you want to send a gift directly to the recipient!
Can I return my personalized sneakers?
If you buy a customized sneaker from us, you unfortunately cannot return it.
The reason for this is that the product is handmade. This means that it is not eligible for the right of withdrawal.
So if you decide to buy a customized sneaker from us, check the size chart carefully so that you are sure you have the right size.
Tip from us: Do you really want to be sure that you have the right size? You can best visit a Nike store to try on the shoes, so you certainly know which size fits best :)
What payment options are there?
With us you can pay with credit card, Apple Pay, Google Pay or iDeal.
Personalized Items
I have my own idea for a Custom Sneaker, how can I submit this?
Great that you have your own idea!
You can write your idea in detail with, if necessary, sample photos.
Here you will find the link:
Custom Request Form
If you have any questions or additions, you can always email us or send us a message on instagram: @universalgifts4all. (email: info.universalgifts@gmail.com)
The person I gave a personalized item as a gift does not like the gift, can I return it?
Unfortunately, personalized items cannot be returned. Because these items were made at the customer's request, they are not eligible for the right of withdrawal.
For more information please check us out Refund Policy.
How do I submit the information for my personalized Star Map order?
That's simple:
1. Place your order, 2. Email the information that matches the gift (you can find this in the product description on the product page) to info.universalgifts@gmail.com.
This information below applies to our Personalized Star Maps: - The number of the style you want for the star map;
- Name, date & location (with zip code if you know it, we use that to record the exact coordinates) of e.g. wedding day/engagement or birth of your child;
- If desired, the extra constellation option, the choice between the different backgrounds or a combination of both;
- Any other details such as a small text sentence.
REMEMBER TO INCLUDE YOUR ORDER NUMBER FROM THE CONFIRMATION EMAIL (e.g. #1001), otherwise orders will be confused.
Do you have any further questions about this or is it not yet completely clear? Then you can always send us a chat or email. :)
Other questions
My question is not listed? What can I do?
No problem! We are happy to help you!
You can reach us in different ways! What do you prefer?
- Email: info.universalgifts@gmail.com
- Live chat: Bottom right of your screen (on working days between 9:00 AM - 6:00 PM)
- Instagram: @universalgifts4all
I have a complaint about my order, where can I submit it?
What a shame that you are not completely satisfied with your order. We would of course like to hear how we can improve our service!
Please feel free to contact our customer service at: info.universalgifts@gmail.com
Can I have my order wrapped as a gift?
Would you like to give customized sneakers as a gift? Then you can indicate our packing service option.
The packing costs are free!